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Communication Features

Effective communication is critical in crisis management. crisisIQ provides tools for team collaboration during simulations.

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Communication Channels

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Team Chat

Primary communication tool:

General Channel

All team members can see and post

Role Channels

Private channels for specific roles (if configured)

Direct Messages

One-on-one private communication

AI Mentor Chat

Ask questions, get guidance

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Chat Features

  • Real-Time Sync: Messages appear instantly
  • @Mentions: Tag specific team members
  • Reactions: Quick emoji responses
  • File Sharing: Share screenshots, notes
  • Search: Find past messages
  • Notifications: Alert for new messages

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Effective Crisis Communication

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Communication Principles

Be Clear and Concise
  • State facts plainly
  • Avoid jargon when possible
  • Specify who should do what
  • Use bullet points for lists

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Message Templates

Status Update: 
UPDATE: [Topic]
Status: [Current situation]
Action: [What we're doing]
Need: [Required support/resources]
Decision Request: 
DECISION NEEDED: [Issue]
Options: [A, B, C]
Deadline: [When we need to decide]
Input: [What feedback needed]
Information Share: 
INFO: [Subject]
Source: [Where this came from]
Details: [Key information]
Impact: [How this affects us]
Action Assignment: 
ACTION for @Name:
Task: [What needs to be done]
Why: [Context/reason]
By When: [Deadline]

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Team Coordination

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Role-Based Communication

Responsibilities:
  • Broadcast overall strategy
  • Request status updates
  • Make final decisions
  • Coordinate across roles
Communication Focus: Strategic direction, decision rationale
Responsibilities:
  • Report operational status
  • Request resources
  • Implement decisions
  • Provide ground-level updates
Communication Focus: Implementation details, resource needs
Responsibilities:
  • Draft external messages
  • Monitor public reaction
  • Advise on stakeholder concerns
  • Coordinate messaging
Communication Focus: Stakeholder impacts, message approval
Responsibilities:
  • Provide technical guidance
  • Analyze specialized data
  • Recommend technical solutions
  • Assess technical risks
Communication Focus: Technical analysis, feasibility

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Information Sharing Protocols

1

Identify What to Share

Is this information relevant to others?
2

Determine Recipients

Whole team, specific roles, or individuals?
3

Choose Channel

General chat, role channel, or DM?
4

Format Clearly

Use template or structured format
5

Send and Confirm

Post message, ensure it’s seen

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Chat Best Practices

Use @Mentions for Urgency: Tag people when you need their attention
Stay On Topic: Keep messages focused on the crisis
Acknowledge Receipt: Quick “Got it” or emoji reaction
Avoid Clutter: Don’t over-message; combine related info
Use Threads: Keep discussions organized (if feature available)
Professional Tone: Treat it like real workplace communication
Read Before Asking: Check if question was already answered

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External Stakeholder Communication

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Communication Decisions

During simulations, you may need to decide:
  • When to communicate: Immediately vs wait for more info
  • What to say: Full disclosure vs limited info
  • Who to tell: Which stakeholders first
  • How to communicate: Press release, email, social media
  • Who speaks: CEO, PR team, technical expert

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Message Approval Process

Communications Lead prepares message based on situation

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Communication Challenges

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Information Overload

Problem: Too many messages to process Solutions:
  • Prioritize @mentions and urgent flags
  • Scan for your role-specific info
  • Use search to find relevant messages
  • Summarize periodically

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Coordination Gaps

Problem: Team members not aligned Solutions:
  • Regular status check-ins
  • Explicit decision confirmations
  • Repeat-back for critical info
  • Assign clear action owners

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Communication Breakdown

Problem: Messages not getting through Solutions:
  • Check if recipients are active
  • Use multiple channels if urgent
  • Escalate if no response
  • Alert facilitator if technical issue

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Monitoring Communication Effectiveness

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Self-Assessment Questions

During simulation:
  • Is everyone participating in chat?
  • Are messages clear and actionable?
  • Is critical information being shared?
  • Are we coordinating effectively?
  • Is anyone being left out of communication loop?
After simulation:
  • Review chat logs for patterns
  • Identify communication gaps
  • Note what worked well
  • Plan improvements for next time

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Next Steps

AI Mentor

Get communication guidance from AI

Timeline Events

Understand incoming information