Skip to main content

​
System Requirements

To ensure the best experience with crisisIQ, please review the following system requirements.

​
Supported Browsers

crisisIQ is a modern web application that works best with up-to-date browsers.

​
Desktop Browsers

Google Chrome

Recommended: Version 88 or laterBest performance and full feature support

Microsoft Edge

Supported: Version 88 or laterFull compatibility with all features

Firefox

Supported: Latest versionComplete functionality

Safari

Supported: Version 14 or laterFull support on macOS

​
Mobile Browsers

  • iOS Safari: iOS 14 or later
  • Chrome Mobile: Latest version
  • Firefox Mobile: Latest version
  • Samsung Internet: Latest version
For the best mobile experience, we recommend installing crisisIQ as a Progressive Web App (PWA). See our Mobile Installation Guide for details.

​
Device Requirements

​
Desktop/Laptop

  • Operating System: Windows 10+, macOS 10.15+, or Linux (any modern distribution)
  • Processor: 2 GHz dual-core or better
  • RAM: 4 GB minimum (8 GB recommended)
  • Screen Resolution: 1280x720 minimum (1920x1080 recommended)

​
Tablet

  • iOS: iPad running iOS 14 or later
  • Android: Android 10 or later
  • Screen Size: 9.7 inches or larger recommended

​
Smartphone

  • iOS: iPhone running iOS 14 or later
  • Android: Android 10 or later
  • Screen Size: 5 inches or larger

​
Internet Connection

A stable internet connection is required for crisisIQ to function properly.

​
Minimum Requirements

  • Download Speed: 5 Mbps
  • Upload Speed: 1 Mbps
  • Latency: Less than 100ms
  • Download Speed: 25 Mbps or higher
  • Upload Speed: 5 Mbps or higher
  • Latency: Less than 50ms
Real-time features (live simulations, chat, AI mentor) require a consistent connection. WiFi or wired connections are recommended over cellular data.

​
Additional Requirements

​
JavaScript

JavaScript must be enabled in your browser. crisisIQ is a modern single-page application that requires JavaScript to function.

​
Cookies & Local Storage

Your browser must allow cookies and local storage for crisisIQ to save your login state and preferences.

​
Pop-ups

Please allow pop-ups from crisisIQ to ensure features like document viewing and certificate downloads work correctly.

​
Optional Features

​
Text-to-Speech (TTS)

  • Supported in all modern browsers
  • Requires browser permission for audio playback
  • Used for event notifications and accessibility features

​
Notifications

  • Push notifications available when installed as PWA
  • Browser notifications for important updates
  • Requires user permission

​
Offline Mode

  • Available when installed as PWA
  • Limited functionality without internet connection
  • Cached scenarios and resources accessible offline

​
Accessibility

crisisIQ is designed with accessibility in mind:
  • Screen Readers: Compatible with NVDA, JAWS, VoiceOver
  • Keyboard Navigation: Full keyboard support
  • High Contrast: Supports system-level high contrast modes
  • Font Scaling: Respects browser zoom and font size settings

​
Network & Firewall

If you’re using crisisIQ in a corporate environment, ensure the following:

​
Required Domains

Allow access to these domains in your firewall:
  • crisisiq.com (main application)
  • api.crisisiq.com (backend API)
  • ws.crisisiq.com (WebSocket for real-time features)

​
Ports

  • HTTPS: Port 443 (required)
  • WebSocket: Port 443 via WSS protocol (required for real-time features)

​
Performance Tips

Having many tabs open can slow down performance. Close tabs you’re not using while running simulations.
Some browser extensions may interfere with crisisIQ. Try disabling them if you experience issues.
If you notice outdated content or errors, clear your browser cache and reload the page.
For the most stable experience during live simulations, use a wired ethernet connection instead of WiFi.

​
Troubleshooting

If you’re experiencing technical issues:
  1. Update your browser to the latest version
  2. Clear cache and cookies for crisisiq.com
  3. Disable browser extensions temporarily
  4. Try a different browser to isolate the issue
  5. Check your internet connection speed and stability
  6. Contact support at support@crisisiq.com with details about your system

Ready to Start?

Set up your crisisIQ account