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iOS Installation (iPhone/iPad)

Install crisisIQ on your iPhone or iPad for a native app experience with offline capabilities.

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What is PWA Installation?

Progressive Web App (PWA) installation provides:

App-Like Experience

Runs like native app, no App Store needed

Home Screen Icon

Launch from home screen

Full Screen

No browser UI clutter

Offline Access

Use some features without internet

Push Notifications

Receive alerts even when app closed

Fast Loading

Cached for quicker startup

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Requirements

iOS 14 or later (iOS 16+ recommended)
Safari browser (required for installation)
Internet connection (for initial setup)
Storage space: ~50-100MB
Installation must be done through Safari. Chrome, Firefox, or other browsers on iOS cannot install PWAs.

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Installation Steps

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For iPhone

1

Open Safari

Launch Safari browser (blue compass icon)
2

Navigate to crisisIQ

Go to your organization’s crisisIQ URL
3

Log In

Sign in to your account
4

Tap Share Button

Tap the Share icon (square with up arrow) at bottom of screen
5

Scroll and Find 'Add to Home Screen'

Scroll down in the share menu and tap “Add to Home Screen”
6

Customize Name (Optional)

Edit the app name or keep default “crisisIQ”
7

Tap 'Add'

Confirm to add icon to home screen
8

Find Icon

Look for crisisIQ icon on your home screen
9

Launch

Tap the icon to open crisisIQ in full-screen mode

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For iPad

Same process as iPhone:
  1. Open Safari
  2. Navigate to crisisIQ and log in
  3. Tap Share (top-right toolbar)
  4. Select “Add to Home Screen”
  5. Tap Add
  6. Icon appears on home screen

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Detailed Walkthrough

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Step-by-Step with Screenshots

1. Share Button Location The Share button (□↑) is located:
  • iPhone: Bottom center of Safari
  • iPad: Top-right of Safari toolbar
2. Share Menu In the share menu:
  • Scroll down to find actions
  • “Add to Home Screen” has a ⊕ icon
  • May need to scroll past sharing contacts
3. Add Screen On the Add to Home Screen screen:
  • Shows crisisIQ logo preview
  • Name field (editable)
  • URL shown (read-only)
  • Add button (top-right)
4. Home Screen After adding:
  • Icon appears in next available slot
  • Looks like native app icon
  • No browser indicators
  • Can be moved/organized like other apps

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Verifying Installation

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Successful Installation Indicators

crisisIQ icon on home screen
Tapping opens full-screen (no Safari UI)
Status bar shows time, battery (no URL bar)
Can multitask/switch like other apps

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If It Didn’t Work

Try:
  • Ensure using Safari (not Chrome or others)
  • Update iOS to latest version
  • Check available storage
  • Try again from the beginning
  • Contact support if persistent issues

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Using the Installed App

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Opening crisisIQ

Simply tap the home screen icon. No need to:
  • Open Safari first
  • Navigate to URL
  • Deal with browser menus

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App Behavior

First Launch
  • May need to log in again
  • “Remember Me” persists across sessions
  • Touch ID/Face ID supported (if configured)

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Managing the App

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Moving the Icon

  • Long-press icon until it jiggles
  • Drag to desired location
  • Press home button or swipe up to stop jiggling

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Creating Folder

  • Drag crisisIQ icon onto another app
  • Creates folder
  • Name folder (e.g., “Training”)

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Removing from Home Screen

1

Long-Press Icon

Hold until menu appears
2

Select 'Remove App'

Or “Delete” depending on iOS version
3

Choose 'Remove from Home Screen'

Not “Delete App” (that removes Safari bookmark)
4

Confirm

Icon removed, can re-add anytime
Removing from home screen doesn’t delete your account or data. You can still access via Safari.

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Optimizing Mobile Experience

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Settings Recommendations

In crisisIQ app settings:
Notifications: Enable for timely alerts
Offline Data: Allow for offline access
Cellular Data: Enable if using outside WiFi
Screen Brightness: Auto-brightness recommended

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iOS Settings

In iOS Settings > crisisIQ (if listed):
  • Notifications: Customize alert style
  • Cellular Data: Allow/disallow mobile data use
  • Location: If app uses location features
  • Background App Refresh: Keep app updated

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Offline Capabilities

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What Works Offline

View Content

  • Previously loaded dashboard
  • Cached training history
  • Downloaded certificates

Resume Scenarios

  • Continue saved solo scenarios (limited)
  • Review past simulations
  • Access some resources

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What Requires Internet

Needs Connection:
  • Logging in (first time or after logout)
  • Starting new simulations
  • Submitting decisions
  • Real-time features (chat, live events)
  • Downloading new content
  • Syncing progress

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Syncing

When you reconnect:
  • Offline actions sync automatically
  • Pending submissions upload
  • New content downloads
  • Progress updates

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Troubleshooting

Causes:
  • Not using Safari browser
  • Already added (check home screen)
  • iOS version too old
Solution:
  • Switch to Safari
  • Update iOS
  • Check all home screen pages
Cause: Tapping link from outside appSolution:
  • Use home screen icon to launch
  • Links from email/messages open in Safari
  • Copy URL and paste in PWA app if needed
Solution:
  • Ensure you opened app while online first
  • Check storage isn’t full
  • Re-install PWA
  • Some features require internet
Solution:
  • Check iOS Settings > Notifications > crisisIQ
  • Allow notifications
  • Ensure “Do Not Disturb” isn’t active
  • Re-launch app and allow when prompted
Solution:
  • Close and reopen app
  • Restart iPhone/iPad
  • Clear Safari cache: Settings > Safari > Clear History and Website Data
  • Re-install PWA

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Next Steps

Android Installation

Install on Android devices

Offline Mode

Learn about offline features

Getting Started

Begin using crisisIQ