Password Reset
Learn how to reset a forgotten password or change your current password for security.Forgot Your Password?
If you can’t remember your password, use the password reset feature to create a new one.Reset Process
1
Click 'Forgot Password'
On the login page, click the “Forgot Password?” link below the login form
2
Enter Your Email
Provide the email address associated with your crisisIQ account
3
Check Your Inbox
Look for a password reset email from crisisIQ (check spam/junk folders too)
4
Click the Reset Link
The email contains a secure link to reset your password. Click it to proceed.
5
Create New Password
Enter and confirm your new password (must meet security requirements)
6
Submit
Click “Reset Password” to save your new password
7
Login
Return to the login page and sign in with your new password
Password reset links expire after 24 hours. If your link has expired, request a new one.
Password Requirements
Your new password must meet these security criteria:Length
Minimum 8 characters (longer is better)
Uppercase
At least one uppercase letter (A-Z)
Lowercase
At least one lowercase letter (a-z)
Number
At least one number (0-9)
Special Character
At least one symbol (!@#$%^&*)
Uniqueness
Not a commonly used password
Password Examples
- Strong Passwords ✓
- Weak Passwords ✗
Examples of secure passwords:
MyC0mplex!Pass2024Train#Crisis$89SimSecure&Strong#23Pwd
- Mix of character types
- Meaningful but not personal
- Difficult to guess
Change Password While Logged In
If you know your current password and want to change it:1
Access Profile Settings
Click your profile icon in the top-right corner and select “Profile” or “Settings”
2
Navigate to Security
Go to the “Security” or “Password” section
3
Enter Current Password
Provide your existing password for verification
4
Enter New Password
Type your new password and confirm it
5
Save Changes
Click “Update Password” to save
6
Re-login (Optional)
You may be logged out and required to sign in again with your new password
Changing your password will log you out of all active sessions on all devices for security.
Password Reset Email
What to Expect
When you request a password reset, you’ll receive an email with:- Subject Line: “Reset your crisisIQ password”
- From: noreply@crisisiq.com or your organization’s domain
- Reset Link: Unique, time-limited URL
- Expiration Time: Link valid for 24 hours
Email Not Arriving?
If you don’t receive the reset email within 5 minutes:Check spam/junk folder
Check spam/junk folder
Email filters may have redirected it. Look in your spam, junk, or promotions folder.
Verify email address
Verify email address
Ensure you entered the correct email address associated with your account.
Check email whitelist
Check email whitelist
Add
noreply@crisisiq.com and support@crisisiq.com to your email whitelist/safe senders.Request again
Request again
Return to the forgot password page and request a new reset link.
Contact support
Contact support
If still not receiving emails, contact support@crisisiq.com for assistance.
Security Features
Link Expiration
Password reset links are single-use and expire:- Time Limit: 24 hours from request
- Single Use: Link becomes invalid after one use
- New Request: Can request new link anytime
Session Termination
When you reset your password:All active sessions are terminated
You’re logged out from all devices
Authentication tokens are invalidated
You must log in again with the new password
Account Protection
Additional security measures:- Rate Limiting: Maximum 5 reset requests per hour
- Email Confirmation: Reset only sent to registered email
- Secure Transport: All communications encrypted (HTTPS)
- Audit Logging: Password changes are logged for security
Password Best Practices
Creating Strong Passwords
1
Use a Password Manager
Tools like 1Password, LastPass, or Bitwarden can generate and store complex passwords
2
Make It Unique
Never reuse passwords across different services
3
Length Over Complexity
Longer passwords (12+ characters) are more secure than shorter complex ones
4
Avoid Patterns
Don’t use keyboard patterns (qwerty, 12345) or common substitutions (p@ssw0rd)
5
Use Passphrases
Consider memorable phrases with random words:
Coffee-Train-Mountain-42!Password Maintenance
Change password if you suspect it’s compromised
Update password periodically (every 90 days recommended)
Never share your password with anyone
Don’t write passwords down in plain text
Use different passwords for different accounts
Two-Factor Authentication
For enhanced security, enable 2FA after resetting your password:Enable 2FA
Add two-factor authentication to your account
- You’ll need both password and 6-digit code to log in
- Provides extra protection even if password is compromised
- Recommended for administrators and content creators
Troubleshooting
Reset link says 'expired' or 'invalid'
Reset link says 'expired' or 'invalid'
Links expire after 24 hours or become invalid after use. Request a new password reset link from the login page.
New password not working
New password not working
Ensure you:
- Met all password requirements
- Confirmed the password correctly
- Are using the new password (not the old one)
- Don’t have Caps Lock enabled
Can't remember email address
Can't remember email address
Contact your organization administrator or support@crisisiq.com to verify your account email.
Account appears locked after reset
Account appears locked after reset
Wait a few minutes and try again. If you recently had failed login attempts, there may be a temporary lockout. Contact support if persistent.
Getting 'password too common' error
Getting 'password too common' error
Your chosen password appears in common password databases. Try:
- Adding more unique characters
- Making it longer
- Using a password manager to generate a random password
When to Reset Your Password
Consider resetting your password if:Recommended Reset:
- It’s been over 90 days since last change
- You’re logging in from a new device for the first time
- You recently left “Remember Me” enabled on a public computer
- You want to improve password security
Support
Need help with password reset?Email Support
support@crisisiq.comResponse within 24 hours
Administrator Help
Contact your organization adminMay be able to reset manually
Next Steps
Back to Login
Return to the login guide