Offline Mode
crisisIQ’s offline capabilities allow you to continue learning even when internet connectivity is limited or unavailable.How Offline Mode Works
crisisIQ uses Progressive Web App (PWA) technology to cache content locally on your device.Automatic Caching
Content saved as you use the app
Smart Storage
Priority given to recent and important content
Background Sync
Updates sync when connection returns
Seamless Transition
Automatic switch between online/offline
What Works Offline
Available Features
- View Content
- Continue Scenarios
- Review Materials
Access Cached Data:
- Dashboard (last loaded state)
- Training history
- Completed scenario reports
- Downloaded certificates
- Cached resources/documents
- Your profile information
Limited or Unavailable Offline
Enabling Offline Mode
Automatic Setup
When you install crisisIQ as a PWA:1
Install PWA
Follow installation guide for your device
2
Use Online First
Navigate through the app while connected
3
Content Caches Automatically
Pages and resources save as you use them
4
Offline Access Enabled
Cached content available offline
Manual Cache Management
Ensure important content is cached: Before Going Offline:- Open Key Pages: Visit dashboard, training history, scenarios
- Load Documents: Open resources you might need
- Download Certificates: Save any certificates
- Review Scenarios: Open scenarios you’re working on
Offline Indicators
Connection Status
crisisIQ shows your connection state:- Online
- Offline
- Syncing
Connected
- Green indicator or checkmark
- All features available
- Auto-sync active
Feature Availability
When offline, disabled features show:- Grayed out buttons
- “Requires connection” tooltips
- Explanatory messages
- Alternative offline actions suggested
Syncing After Reconnection
Automatic Sync
When you reconnect:1
Connection Detected
App recognizes internet is back
2
Queued Actions Upload
Offline changes send to server
3
New Content Downloads
Updates and new data fetch
4
Status Updates
Progress syncs, scores update
5
Sync Complete
Indicator shows online status
Manual Sync
Force synchronization:- Pull down to refresh on dashboard
- Or: Settings > Sync Now
- Wait for completion
- Verify data is current
Storage Management
How Much Storage Used?
Check storage usage:- Android: Settings > Apps > crisisIQ > Storage
- iOS: Settings > General > iPhone Storage > crisisIQ
- In-App: Profile > Settings > Storage
- Base app: 10-20MB
- Cached content: 30-80MB
- Offline scenarios: 5-10MB each
- Media/documents: Varies by content
Clearing Cache
Free up space if needed: Steps:- Profile > Settings > Storage
- Tap “Clear Cache”
- Confirm action
- Next online use will re-cache
Offline Scenario Behavior
Solo Scenarios
Starting Offline:- Can’t start new scenarios
- Can resume if already loaded
- View events and information
- Read resources
- Cannot submit decisions
- Progress not saved until online
- Resume where you left off
- Submit queued decisions
- Sync progress
Group Simulations
Group simulations require active connection for real-time collaboration. Offline use is very limited.
- Cannot join or participate actively
- Can view briefing if cached
- Chat unavailable
- Events don’t update
- Decisions cannot be submitted
Best Practices
Prepare Before Going Offline
Prepare Before Going Offline
- Open and cache pages you’ll need
- Download important documents
- Start scenarios while online
- Check certificate downloads complete
Understand Limitations
Understand Limitations
- Plan activities that don’t require connection
- Review materials, study past reports
- Don’t rely on offline for real-time features
- Schedule decision-heavy work for online time
Monitor Storage
Monitor Storage
- Keep device storage above 10% free
- Periodically clear unused cache
- Remove downloaded content you no longer need
- Manage media downloads
Sync Regularly
Sync Regularly
- Connect to WiFi daily if possible
- Open app to trigger sync
- Verify changes uploaded successfully
- Check for app updates
Use Cases for Offline Mode
When Offline Mode Helps
Travel
Review training during flights or commutes
Remote Locations
Access content in areas with poor connectivity
Data Limits
Conserve mobile data by using cached content
Network Outages
Continue studying if internet goes down
Troubleshooting Offline Mode
Content not available offline
Content not available offline
Cause: Not cached before going offlineSolution:
- Reconnect and open the content
- It will cache for next offline use
- Ensure sufficient storage available
Changes not syncing
Changes not syncing
Causes:
- Still offline
- Connection too slow
- Storage full
- Verify you’re online (check indicator)
- Wait for stable connection
- Free up storage space
- Force sync via refresh
Offline mode not activating
Offline mode not activating
Causes:
- Not installed as PWA
- Browser not supported
- Feature disabled
- Install as PWA (see installation guides)
- Use Chrome, Edge, or Safari
- Check settings for offline mode toggle
App doesn't recognize I'm back online
App doesn't recognize I'm back online
Solutions:
- Close and reopen app
- Pull down to refresh
- Toggle airplane mode off/on
- Restart device
Data Safety
Offline Data Security
- Local Storage: Encrypted on device
- No Unsaved Changes Lost: Queued for sync
- Authentication Timeout: May need to re-login after extended offline period
- Automatic Logout: After configured timeout (e.g., 7 days offline)
Privacy Considerations
- Offline data stored only on your device
- Clearing app data removes all cached content
- Uninstalling app deletes local cache
- Server data remains intact