Invitations & Join Codes
Learn how to join crisisIQ through email invitations or organization join codes.Types of Invitations
There are three ways to join a crisisIQ organization:Email Invitation
Personalized invite sent to your email
Join Code
Alphanumeric code shared by admin
Simulation Link
Direct link to join a specific simulation
Email Invitations
Organization administrators can invite you via email to join their crisisIQ organization.Receiving an Invitation
When invited, you’ll receive an email with:- Subject: “You’ve been invited to join [Company Name] on crisisIQ”
- From: noreply@crisisiq.com
- Invitation Details: Company name, your assigned role, inviter’s name
- Accept Link: Unique URL to accept the invitation
- Expiration: Invitation valid for 7 days
Accepting an Email Invitation
1
Check Your Email
Look for the invitation email (check spam/junk folders too)
2
Review Details
Read the invitation to understand:
- Which organization is inviting you
- Your assigned role (Participant, Content Creator, Admin)
- Who sent the invitation
3
Click 'Accept Invitation'
Click the acceptance link in the email
4
Create/Login Account
If you don’t have an account:
- Enter your name
- Create a password
- Accept terms of service
- Log in with your existing credentials
- The organization will be added to your account
5
Verify Email (if new account)
Complete email verification if required
6
Access Organization
You’ll be directed to your dashboard with access to the new organization
If you already have a crisisIQ account, accepting an invitation adds the new organization to your existing account. You can switch between organizations using the Company Switcher.
Join Codes
Join codes provide a quick way to join an organization without requiring a direct email invitation.What is a Join Code?
- Format: 8-12 character alphanumeric code (e.g.,
ABC123XY) - Shared By: Organization administrators
- Purpose: Bulk onboarding, workshop participants, temporary access
- Expiration: Can be set by administrator (default: no expiration)
Using a Join Code
1
Navigate to Join Page
On the crisisIQ login screen, click “Join with Code”Or visit:
https://crisisiq.com/join-with-code2
Enter the Code
Type or paste the join code provided by your organization
3
Click 'Verify Code'
The system will validate the code and display the organization name
4
Provide Your Details
If you don’t have an account:
- Enter your full name
- Provide your email address
- Create a password
- Accept terms of service
- Log in with your existing credentials
5
Confirm Joining
Review the organization details and click “Join Organization”
6
Verify Email (if new account)
Check your email for a verification link
7
Start Using crisisIQ
Access your new organization’s dashboard and features
Join Code Advantages
Fast onboarding - No waiting for email
Bulk enrollment - Share one code with many users
Flexible sharing - Via email, chat, presentation, etc.
No email required - Users can discover and join
Simulation-Specific Invitations
Participants may receive direct links to join a specific simulation.Simulation Invitation Email
When invited to a simulation, you’ll receive:- Subject: “You’re invited to participate in [Simulation Name]”
- From: noreply@crisisiq.com
- Simulation Details: Title, description, start time
- Join Link: Direct link to the simulation
- Requirements: May require email verification to join
Joining a Simulation
1
Click Simulation Link
Open the invitation email and click the “Join Simulation” link
2
Login or Register
- Existing users: Log in
- New users: Create an account
3
Verify Email (if required)
Some simulations require verified email addresses
4
Access Simulation
You’ll be directed to the simulation preparation or briefing page
5
Wait for Start
Follow the simulation timeline (preparation → briefing → execution → debriefing)
Simulation invitations may have specific start times. Join early to complete the preparation phase.
Invitation Status
Checking Pending Invitations
To see invitations you haven’t accepted yet:- Log in to your crisisIQ account
- Look for a notification badge or banner
- Or go to Profile > Invitations
- Review pending invitations and accept/decline
Managing Multiple Organizations
If you belong to multiple organizations:- Company Switcher
- Different Roles
Switch Between Organizations
- Click the Company Switcher in the top navigation
- View all organizations you belong to
- Select the one you want to work with
- Dashboard updates to show that company’s content
Invitation Troubleshooting
Invitation email not received
Invitation email not received
- Check spam/junk folders
- Verify the administrator sent it to the correct email
- Whitelist noreply@crisisiq.com
- Ask the administrator to resend the invitation
Invitation link says 'expired'
Invitation link says 'expired'
Email invitations expire after 7 days. Contact the administrator to send a new invitation or request a join code instead.
Invitation link says 'invalid'
Invitation link says 'invalid'
- The invitation may have been revoked
- It might have already been used
- The link could be malformed (ensure you copied the entire URL)
- Request a new invitation from your administrator
Join code not working
Join code not working
- Verify you entered the code correctly (case-sensitive)
- Check if the code has expired
- Ask the administrator if the code is still active
- Ensure you’re on the correct crisisIQ instance
Already have an account with different email
Already have an account with different email
If you want to accept an invitation with a different email:
- Create a new account with the invited email, OR
- Contact the administrator to resend the invitation to your existing email
Invitation accepted but can't see organization
Invitation accepted but can't see organization
- Log out and log back in
- Check the Company Switcher dropdown
- Contact your administrator to verify your access
- Clear browser cache and try again
Declining Invitations
If you receive an invitation you don’t want to accept:1
Click Invitation Link
Open the email and click the link
2
Choose 'Decline'
Instead of accepting, click “Decline Invitation”
3
Confirm Decline
Confirm that you don’t want to join this organization
4
Notification Sent
The administrator may be notified of your decline (depending on settings)
Declining an invitation doesn’t prevent you from joining later via a join code or new invitation.
Invitation Security
Security Features
Unique Tokens
Each invitation has a unique, single-use token
Expiration
Email invites expire after 7 days
Revocable
Admins can revoke invitations before acceptance
Audit Log
All invitations are logged for security
Best Practices
Only accept invitations from trusted sources
Verify the organization name before accepting
Don’t share invitation links (they’re personal)
Report suspicious invitations to support
Use join codes for temporary/workshop access
For Administrators
If you’re an administrator wanting to invite users:User Management
Learn how to invite and manage users
After Joining
Once you’ve successfully joined an organization:Dashboard
Navigate your new organization’s dashboard
Your Role
Understand your permissions
Group Simulations
Join team training exercises
Solo Training
Start individual practice
Support
Need help with invitations?Email Support
support@crisisiq.comFor technical issues with invitations
Contact Administrator
Reach out to the person who invited youFor invitation-specific questions