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Performance Metrics

Understanding detailed performance metrics helps identify strengths, track progress, and guide improvement.

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Key Performance Indicators (KPIs)

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Skill-Specific Metrics

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Decision-Making

• Optimal Decision Rate: % of best choices made
• Partial Credit: Acceptable but suboptimal choices
• Poor Decisions: Choices to avoid
• Decision Patterns: Risk tolerance, speed vs quality

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Risk Assessment

• Risk Identification: Spotting threats
• Risk Evaluation: Assessing severity
• Risk Mitigation: Choosing appropriate responses
• Contingency Planning: Preparing for scenarios

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Communication

• Stakeholder Consideration: Including affected parties
• Timeliness: Communicating at right time
• Clarity: Clear, actionable messaging
• Channel Selection: Appropriate communication methods

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Resource Management

• Information Gathering: Using available documents
• Efficiency: Optimal resource allocation
• Prioritization: Focus on critical resources
• Innovation: Creative resource use

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Analytics Dashboard

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Personal Analytics

Track your progress: Over Time:

• Score trends (improving, stable, declining?)
• Skill development trajectories
• Category strengths/weaknesses
• Consistency metrics

Across Scenarios:

• Performance by difficulty level
• Performance by crisis type
• Solo vs group comparison
• Best/worst scenarios

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Comparative Analytics

(Where available): Benchmarking:

• Vs organization average
• Vs peer group
• Vs industry standards
• Top performer comparisons

Ranking:

• Leaderboards (if opt-in)
• Percentile ranking
• Category-specific ranking

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Decision Patterns

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Decision-Making Style

Analysis of your tendencies:

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Pattern Insights

Look for:

• Strengths: Consistent good performance in certain areas
• Weaknesses: Recurring struggles
• Blind Spots: Regularly missed information
• Tendencies: Default approaches (good or limiting)

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Advanced Metrics

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Time-Based Analysis

Response Time Breakdown:

• Fast decisions (< 30 seconds): Rushed or confident?
• Moderate (30s - 2min): Balanced consideration
• Slow (> 2min): Thorough or indecisive?

Correlation:

• Speed vs accuracy
• Optimal decision time by decision type
• Impact of time pressure on quality

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Resource Correlation

Document Impact:

• Which documents correlate with good decisions?
• Unused resources that would have helped
• Over-reliance on certain resource types
• Research efficiency

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Skill Interdependencies

Some skills support others:

• Communication + Stakeholder Mgmt = Stronger together
• Risk Assessment enables better Decision-Making
• Resource Mgmt supports Information Gathering

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Using Metrics for Improvement

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Gap Analysis

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Goal Setting

SMART Goals:

• Specific: “Improve stakeholder communication from 65% to 80%”
• Measurable: Track score in that skill area
• Achievable: Realistic given time and resources
• Relevant: Matters for your role/goals
• Time-Bound: “Within 3 months / 10 scenarios”

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Progress Tracking

Monitor improvement:

• Weekly/Monthly reviews: Regular check-ins
• Trend charts: Visual progress
• Milestone celebrations: Recognize achievements
• Adjust strategies: If not improving, change approach

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Organizational Metrics

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For Administrators

Company-wide analytics: Aggregate Performance:

• Average scores by department
• Completion rates
• Time to competency
• Training ROI

Skill Gaps:

• Organization-wide weaknesses
• Department-specific needs
• Role-based proficiencies

Training Effectiveness:

• Scenario difficulty calibration
• Learning curve analysis
• Retention over time

User Management

Manage users and track org metrics

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Data Privacy

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What’s Tracked

• Decision choices and scores
• Response times
• Resource access
• Completion status
• Skill assessments

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What’s NOT Tracked

• Chat content (beyond metadata)
• Personal notes
• External research
• Reasons you chose options (unless you provide)

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Privacy Controls

• Set report visibility
• Opt out of leaderboards
• Control data sharing
• Request data export/deletion

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Next Steps