Email Verification

Email verification ensures the security of your account and enables full access to crisisIQ features.

Why Verify Your Email?

Email verification is required to:

Security

Confirms you own the email address

Communication

Enables important notifications and updates

Password Recovery

Allows password reset if you forget it

Full Access

Required for joining simulations

Some features, especially joining participant simulations, require a verified email address. You may see limited functionality until verification is complete.

Verification Process

For New Accounts

When you create a new account:

Complete the registration form with your email and other details

Check Your Email

Look for a verification email from crisisIQ in your inbox

Click Verification Link

Open the email and click the “Verify Email Address” button or link

Confirmation

You’ll be redirected to crisisIQ with a success message

Access Granted

Your account is now fully activated and you can access all features

For Invited Users

If you were invited by an organization:

Accept the invitation via the email link
Set your password
A verification email will be sent automatically
Click the verification link to complete setup

Verification Email

What to Expect

The verification email contains:

Subject: “Verify your crisisIQ email address”
From: noreply@crisisiq.com
Verification Link: Unique, time-limited URL
Validity: Link expires after 24 hours

Email Sample

Subject: Verify your crisisIQ email address

Hello [Your Name],

Welcome to crisisIQ! Please verify your email address to activate your account.

[Verify Email Address Button]

Or copy and paste this link:
https://crisisiq.com/verify-email?token=abc123...

This link expires in 24 hours.

If you didn't create this account, please ignore this email.

- The crisisIQ Team

Resending Verification Email

If you didn’t receive the verification email or it expired:

Try to log in to your crisisIQ account

Verification Notice

You’ll see a message: “Email verification required”

Resend Request

Click the “Resend Verification Email” button

Check Inbox

A new verification email will be sent within minutes

Verify

Click the link in the new email to complete verification

You can request a new verification email up to 5 times per hour to prevent abuse.

Email Not Arriving?

If the verification email doesn’t appear in your inbox:

Check spam/junk folder

Email filters may have redirected the message. Check:

Spam folder
Junk folder
Promotions tab (Gmail)
Updates tab (Gmail)

Wait a few minutes

Email delivery can take 2-5 minutes. Be patient before requesting a resend.

Verify email address

Log out and try to log back in. The system will show you which email address needs verification. Ensure it’s correct.

Whitelist the sender

Add these addresses to your email whitelist/safe senders:

Check email filters

Some corporate email systems have aggressive filters. Contact your IT department to whitelist crisisIQ emails.

Try different email

If you used a disposable or temporary email service, it may not be receiving messages. Contact support to update your account email.

Verification Status

Check Your Status

To see if your email is verified:

Log in to crisisIQ (if possible)
Go to Profile Settings
Look for Email Status indicator

Verified ✓
Pending ✗

Status: Email Verified

Green checkmark next to email
Full access to all features
Can join simulations
Receives all notifications

Unverified Account Restrictions

Until you verify your email, you may experience:

Cannot join simulations as a participant
Limited notifications (in-app only)
No password reset capability
Restricted invitations to other users

Administrative and content creation features may still be accessible depending on your organization’s settings.

Changing Your Email

If you need to change your email address:

Update in Profile

Go to Profile Settings and update your email address

New Verification Required

A verification email will be sent to the new address

Verify New Email

Click the link in the email sent to your new address

Old Email Deactivated

Your old email will be replaced once the new one is verified

Your old email remains active until you verify the new one. This prevents accidental lockout.

Troubleshooting

Verification link says 'expired'

Links expire after 24 hours. Log in and request a new verification email from the verification prompt page.

Verification link says 'invalid'

The link may have been already used or malformed. Request a new verification email.

Clicking link does nothing

Try copying and pasting the full URL into your browser
Ensure you’re using an up-to-date browser
Check if browser extensions are interfering
Try in a different browser or incognito mode

Still showing unverified after clicking

Clear your browser cache and cookies
Log out and log back in
Wait a few minutes for the system to update
Contact support if the issue persists

Can't access email account

If you no longer have access to your registered email:

Contact your organization administrator
They can update your email address
You’ll receive a verification email at the new address

Company email blocking messages

Some corporate email systems block automated emails:

Ask your IT department to whitelist crisisIQ
Provide them with: noreply@crisisiq.com and support@crisisiq.com
Alternatively, use a personal email if allowed by your organization

Security Considerations